Terms & Conditions

Last Updated: February 28, 2025

These Terms and Conditions (“Terms”) govern the use of our website https://flare.com.de (“the Website”) and the purchase of products sold through the Website. By accessing or using the Website, you agree to be bound by these Terms.

1. Introduction
These Terms and Conditions apply to all orders placed with flare (“we,” “us,” or “our”) for products purchased through the Website. By using the Website and making a purchase, you confirm that you have read, understood, and agreed to these Terms.

2. Products and Services
We offer made-to-order sportswear and accessories. Each product is produced after an order is placed, based on the design you select from our collection.

3. Order Process
By placing an order, you are making an offer to purchase the products listed in your order. We reserve the right to accept or reject your order at any time.
Orders are typically processed within 2-5 business days after purchase, as all products are made-to-order.
We will send you a confirmation email once your order has been successfully processed.

4. Shipping and Delivery
Processing Time: All products are made-to-order and typically take 2-5 business days to process.
Shipping Time: Delivery to most European countries takes approximately 7-10 business days.
Shipping Costs: We offer free shipping to all EU countries.
Shipping Providers: We use trusted third-party partners for shipping, and delivery times may vary based on your location.

5. Pricing and Payment
All prices are displayed in EUR (Euro) and do not include VAT, as we are exempt under § 19 UStG.
Prices may change at any time without notice, but any price changes will not affect orders that have already been processed.

We accept payments through various methods, including credit cards, PayPal, and SEPA.

6. Returns and Cancellations
As our products are made-to-order, we do not accept cancellations, returns, or exchanges unless the product is damaged or incorrect upon delivery, in accordance with § 312g Abs. 2 Nr. 1 BGB. Please ensure you are confident in your purchase decision before completing your order.

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at support@flare.com.de. We will assist you in processing a replacement or refund and will cover the return shipping costs. To expedite the resolution, please provide photographs of the damaged or incorrect item, along with your order details.

7. Consumer Protection and ADR/ODR
In case of a dispute, customers residing in the European Union can use the European Commission’s Online Dispute Resolution (ODR) platform. The ODR platform can be accessed here: https://ec.europa.eu/consumers/odr.

For alternative dispute resolution (ADR), please contact us via email at support@flare.com.de for further details.

8. Privacy and Data Protection
We are committed to protecting your privacy. Please refer to our Privacy Policy for more details on how we collect, use, and protect your personal data.

9. Review Requests and Customer Feedback
After completing a purchase, we may send you an email inviting you to review the product(s) you have purchased. This helps us improve our products and customer experience.

You will receive a one-time email requesting feedback on your purchase.
If you do not wish to receive future review requests, you can unsubscribe at any time using the link provided in the email.
Your feedback is voluntary, and we will not share your review without your consent. For more details on how we handle your personal data, please refer to our Privacy Policy.

10. Intellectual Property
All content on the Website, including but not limited to text, images, logos, and product designs, is the property of flare or its licensors and is protected by copyright law. You may not use, reproduce, or distribute any content without our permission.

11. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or Website.
Our liability for any claim shall be limited to the amount paid by you for the product purchased.

12. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Germany. Any disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Braunschweig, Germany.

13. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a new “Last Updated” date. Please review this page periodically for updates.

14. Contact Us
If you have any questions about these Terms and Conditions, please contact us at: contact@flare.com.de