Return Policy

As our products are made-to-order, we do not accept returns or exchanges unless the product is damaged or incorrect upon delivery, in accordance with § 312g Abs. 2 Nr. 1 BGB. Please ensure you are confident in your purchase decision before completing your order.

Returns Due to Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible at support@flare.com.de. We will assist you in processing a replacement or refund and will cover the return shipping costs.

To help us resolve the issue, please provide photos of the damaged or incorrect product and your order details.

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